Abu Dhabi Government Delegation Successfully Concludes Participation At 2018 International Esri User Conference

The Abu Dhabi Smart Solutions and Services Authority, ADSSSA, has announced the Smart Geospatial Contact Centre, a first-of-its-kind government level project being implemented in cooperation with Esri.

ABU DHABI, (UrduPoint / Pakistan Point News / WAM - 16th Jul, 2018) The Abu Dhabi Smart Solutions and Services Authority, ADSSSA, has announced the Smart Geospatial Contact Centre, a first-of-its-kind government level project being implemented in cooperation with Esri.

The announcement came at the end of its five-day participation in the International Esri User Conference 2018, which was held recently in San Diego, California. The event saw discussions on the achievements of government entities and the prospects of cooperation between various international parties to exchange experiences and learn about the latest technologies and practices using the geographic information system, GIS.

The centre is based on the use of machine learning technology, big data and artificial intelligence, AI, which employs state-of-the-art GIS technologies and mechanisms aimed at modernising the operations of the Abu Dhabi Government Contact Centre. Under the partnership, the Abu Dhabi government will be the first in the world to provide a comprehensive platform that serves the geospatial infrastructure that is able to integrate data from all government entities in Abu Dhabi and handle a large amount of data accurately, thus contributing to providing services and projects efficiently.

Highlighting the importance of the contact centre project, Dr. Rauda Saeed Al Saadi, Director-General of the ADSSSA, said, "We spare no effort to elevate the government services to achieve the highest international quality standards through the optimal use of technology. Our participation in the International Esri User Conference 2018 was marked by the announcement of the Smart Geospatial Contact Centre project, through which we aim to strengthen our collaboration with Esri on GIS, the use of machine learning, big data tools and AI, in addition to the use of GIS capabilities to support and modernise the operations of the Abu Dhabi Government Contact Centre, thereby increasing the efficiency of the service and providing fast and proactive services that are meant to enrich customers’ experience and bring them happiness.

"ADSSSA seeks to benefit from the important international conferences to know about the latest technologies and future trends in the field of providing government services, especially in relation to GIS, and entering into strategic partnerships with stakeholders in the field of smart technology, technological development and smart services systems."

Jack Dangermond, Founder of Esri, lauded Abu Dhabi’s leading experience in using GIS to design the next generation of services based on the concept of integrated journeys. He said, "This new concept of services has empowered stakeholders that benefit from developing and accelerating the completion of business, services and decision-making in various sectors, contributing to elevating the efficiency of these institutions significantly in a short time."

Commenting on the Smart Geospatial Contact Centre project, Dangermond said, "We are very glad to cooperate with ADSSSA in this project, as we seek to make a quantum leap in the GIS field and benefit from the ADSSSA’s experience in developing the rules and guidelines and their application mechanisms, in addition to providing enabling technologies and developing the infrastructure among others."