Former British Press Secretary Outlines Cardinal Rules Of Crisis Management At IGCF 2021

SHARJAH, (UrduPoint / Pakistan Point News / WAM - 26th Sep, 2021) At an interactive session held at the 10th edition of the International Government Communication Forum (IGCF) 2021, which opened at Expo Centre Sharjah on Sunday (26th September), Alastair Campbell – British politician and former UK Prime Minister Tony Blair’s Spokesman and Press Secretary - emphasised the importance of effective communication for successful crisis management.

Speaking at the session titled ‘Leading in times of crisis’, the ace communicator and media strategist advised organisations against going into crisis management mode without ascertaining the existence of a crisis. He said, "A cardinal rule of crisis management is establishment of a crisis or answering the question, ‘Is this really a crisis?’"

Describing five full-blown crises that he handled during his decade-long tenure with the UK government - both international and domestic and including the 9/11 bombing, Iraq war and outbreak of the foot-and-mouth disease, Campbell outlined his second golden rule for crisis management as "OST – objective, strategy and tactic".

He said, "People often confuse the three and go from O to T without thinking about a strategy. The objective is to get through a crisis, and tactics are only effective if there is a strategy."

He gave his third rule as GGTB or ‘Get Good and Talk Bad’, emphasising "no matter how bad the situation is, you try to find the good that is within it". Impressing upon the art of staying strategic, Campbell finally said that it was all about centralisation, adding that everything must be coordinated in one physical space and the leadership must have a human face.

Campbell, who became Director of Communications and Strategy after helping Blair win a second landslide election in 2001, emphasised that a good communicator must never tire of saying the same thing, so that it appears fresh to listeners every time they hear it.

While terming COVID-19 as a crisis that has affected every single person on earth, the IGCF speaker who now splits his time between writing, speaking, charities and consultancy, underlined the importance of bearing in mind that a crisis will eventually end.

Even in the middle of a crisis, it is important to explore re-entry into normal life and design a strategy accordingly, he advised.

During his session, Alastair Campbell divided the IGCF audience into five teams, allotting them five possible crises situations and encouraging them to come up with solutions to overcome the situation. The practical and innovative solutions suggested by the participants had the full approval of the distinguished speaker.

The opening day of IGCF 2021 held two training workshops on the sidelines of the two-day event. Jawdat Shammas, digital marketing trainer and consultant at UAE-based New Media academy, led the workshop titled, "Create and manage ‘winning content’ on social media."

The session focused on how to create a digital content strategy on social media and on search engines, understanding the audience - who they are and what their needs are, to create a solid content strategy that aligns with the organisation’s objectives and meets the needs of the target audience. The lead trainer also covered relevant topics such as SEO and digital analytics, amongst others.

The second workshop titled "Podcasting: Reach your audience anywhere" was conducted by Bassem Kamel, Senior Executive Producer, Radio, at Sky news Arabia Academy. The workshop gave a detailed insight on podcast and the future of podcast. "In the Middle East, podcasts are designed to suit all players, both professional broadcasters and amateur podcasters," said Kamel.

IGCF 2021, which runs from 26th to 27th September at Expo Centre Sharjah under the patronage of H.H. Dr. Sheikh Sultan bin Muhammad Al Qasimi, Supreme Council Member and Ruler of Sharjah, follows the theme, 'Historic Lessons, Future Ambitions’. The landmark edition brings together 79 experts in communication from 11 Arab and foreign countries to discuss innovative crisis management mechanisms and determine the future of government communication.

The forum’s highlights include 31 events featuring 7 panel discussions, 5 inspirational talks, 7 training workshops, and 12 interactive programmes, to envision the future of government communications and review mechanisms, tools, and changes in public perceptions.