Banking Mohtasib Addressed 68pc Of Total 37,364 Complaints Last Year
Umer Jamshaid Published November 30, 2022 | 07:39 PM
The Banking Mohtasib Pakistan (BMP) received 37,364 complaints last year, out of which 68 per cent were addressed
FAISALABAD, (UrduPoint / Pakistan Point News - 30th Nov, 2022 ) :The Banking Mohtasib Pakistan (BMP) received 37,364 complaints last year, out of which 68 per cent were addressed.
Quoting facts and figures, he said that during 2020, the number of complaints were 46 per cent less than the complaints received in 2021, which clearly indicated that awareness about the Banking Mohtasib had increased manifolds among the business community about approaching the Banking Mohtasib for redress of their grievances.
He said that out of total complaints received during 2021, more than 87 per cent were processed and Rs 709 million were paid to customers.
Muhammad Ashraf Khan, managing director (MD) SBP Banking Services Corporation (BSC), appreciated the performance of BMP and said that the number of recorded complaints reflected that banks had no effective complaint redress system and hence the customers had to approach the Banking Mohtasib Pakistan.
Later, Kamran Shahzad presented a souvenir to Ashraf Khan, MD SBP-BSC.