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Pakistan Citizen Portal Resolves Over 34000 Public Complaints In October 2018:Iftikhar Durrani
Mohammad Ali (@ChaudhryMAli88) Published March 18, 2019 | 06:15 PM
Pakistan Citizen Portal has resolved over three hundred and eighty thousand public complaints out of five hundred and thirty nine thousand registered complaints ever since its inception in October last year
ISLAMABAD (UrduPoint / Pakistan Point News / NNI - 18th March, 2019) Pakistan Citizen Portal has resolved over three hundred and eighty thousand public complaints out of five hundred and thirty nine thousand registered complaints ever since its inception in October last year.Addressing a news conference in Islamabad today, Special Assistant to the Prime Minister on Media Iftikhar Durrani said the technology based complaint resolution system was launched with the aim to ensure check and balance and give the message that the public sector departments are answerable to the masses.The special assistant said we are bringing improvement in the systems to deliver to the expectations of the masses.Iftikhar Durrani said that interest of the public in the citizen portal can be gauged from the fact that 829,494 people have downloaded the portal on their cellular phones.
Briefing the media about the entire structure of the PM Citizen Portal, Deputy Secretary of Prime Minister's Delivery Unit Adil Saeed Safi said muncipal services received the most number of complaints.
He said seventy thousand complaints were dropped due to various reasons. He clarified that the portal does not entertain complaints on matters that are sub judice or that are related to political, family and national security matters.Adil Saeed Safi said an audit of the entire complaint mechanism will also be carried out and this process will be started from the complaints that were related to Capital Development Authority.
NNI
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