- Home
- Technology
- News
- Telenor Pakistan gives more power to customers through industry’s first Customer Integration Lab
Telenor Pakistan Gives More Power To Customers Through Industry’s First Customer Integration Lab
Umer Jamshaid Published June 05, 2018 | 12:39 PM
Telenor Pakistan has developed an industry-first customer integration labatits campus – 345
ISLAMABAD (UrduPoint / Pakistan Point News - 5th Jun, 2018 ) June 04, 2018: Telenor Pakistan has developed an industry-first customer integration labatits campus – 345. Greater integration of customer feedback and suggestions for constant enhancement of its products and services through its new Customer Integration Lab will reinforce Telenor Pakistan’s positioning as one of the country’s most customer centric businesses.For the first time in Pakistan’s telecom industry, the in-house lab will help Telenor Pakistan test its products and services with chosen customers at the Telenor Pakistan headquarters‘345’.
The learnings of user experience testing performed at the Customer Integration Lab will be used for identifyingpain points and areas of improvement and generatingideas for innovation that will work towards introducing practical and desirable products and services to deliver furtherenablement to the customer.
Previously, Telenor’s product/service testing was conducted externally by third-party agencies but now the facility has been developed in-house to increase efficiency and ensure maximum customer feedback so respective product/service developers at Telenor can interact and listen to their customers firsthand.
This interactive testing will also help Telenorexplore fresh avenues for futuristic products, processes, and services that are designed around constantly evolving customer demands to serve them better than ever before.
To test products and services like digital services, mobile apps, websites& services portals, and GSM products like USSD menus, touch-points and user journeys, users will be selected by a third-party agency based on the customer profile shared by respective Telenor Pakistan Departments.
The selected userswill be invited to Telenor’s Customer Integration Lab where they will be given the product or service to use and register their feedback. Depending on each department’s needs, user can also be interviewed in a one-on-one sitting or a focus group to generate feedback and suggestions for the offering.
The lab will be open to all Telenor employees from any part of the organization to be used for interactive testing of their products and services. “Our customers are at the heart of everything we do at Telenor Pakistan,” said Bilal Kazmi, Chief Marketing Officer, Telenor Pakistan.
“The wide variety of industry-leading products and services we offer today was only made possible by understanding our customers and effectively responding to their changing needs. The launch of Customer Integration Lab is an extension of our passion to serve our customers better by making them a direct part of our product’s development and testing phases and generating valuable firsthand feedback.” Transforming customer experience has been a priority area for Telenor’s business.
From serving customers through 289 technologically advanced walk-in centers across the country, to boosting its social media customer care, and from taking to the streets to talk to customers on Customer First days to the recent introduction of 24/7 Self-Service Booths in major cities of Pakistan, Telenor Pakistan has always put customers first in all its operations.
Recent Stories
Rock-solid Ruud racks up season-leading win in Barcelona
At UN, Iran says it will make Israel 'regret' reprisals
G7 hears calls for 'critical' Ukraine aid
EU seeks to leverage might to confront China, US challenge
5 Customs officials martyred as their vehicle ambushed by terrorists in D I Khan
Pak-New Zealand match called off due to rain
NHA restores traffic on roads affected by recent rains in Balochistan
China to fully support Pakistan's efforts against terrorism: Ambassador Jiang
U.S. envoy calls on Foreign Minister Ishaq Dar
Poland arrests man over suspected plan to kill Zelensky
EU wants to ease youth movement to and from UK
Police foils attempt of supply mainpuri raw material
More Stories From Technology
-
Take Charge, Live Free: Empower Your Life with Infinix NOTE 40 Series
13 hours ago -
PTA Undertakes Consultation with All Pakistan Network Association (APNA) on Proposed Class Value Add ..
14 hours ago -
Vivo V30 5G: The Perfect Blend of Enhanced Photography and Premium Design
2 days ago -
PITB's Regional Plan 9 invites applications for its newly launched incubation centers in Rawalpindi, ..
3 days ago -
Pakistan calls for enhanced information integrity on digital platforms
3 days ago -
Infinix NOTE 40 Series vs. the Competition: Why It Stands Out
4 days ago
-
"Unlock Exceptional Value: The New realme Note 50 with Extended Warranty Now Available in Pakistan!� ..
4 days ago -
Google unveils new AI chips, arm-based processor for data centers
9 days ago -
Italy considers stricter penalties for AI-related crimes
9 days ago -
Malaysia Calls on Meta and TikTok to Enhance Platform Monitoring
9 days ago -
Always Up-to-Date: Enjoy the Latest Android Updates on Your Infinix NOTE 40 Series for 2 Years
11 days ago -
Vivo V30 5G: Insights from Pakistan's Tech Experts and Lifestyle Influencers
12 days ago