- Home
- Middle East
- UAE
- Hamdan bin Mohammed reviews results of 2019 Government of Dubai Customer Happiness Index survey
Hamdan Bin Mohammed Reviews Results Of 2019 Government Of Dubai Customer Happiness Index Survey
Mohammad Ali (@ChaudhryMAli88) Published January 18, 2020 | 09:15 PM
(UrduPoint / Pakistan Point News / WAM - 18th Jan, 2020) ABU DHABI,18th January 2020 (WAM) - Crown Prince of Dubai and Chairman of The Executive Council of Dubai H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum today reviewed the results of the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index surveys.
The surveys are part of the Dubai Government Excellence Programme, which evaluates the service quality of various government entities.
H.H. Sheikh Hamdan bin Mohammed congratulated the top three entities identified as the best performers in the Index. He directed entities that scored below average in the Customer Happiness Index to submit plans to enhance the quality of their services.
The Crown Prince said: "As part of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, constantly enhancing excellence is the main focus of the government’s work. Ensuring the happiness of the people is an objective that the government does not compromise on."
"We must all work together to make Dubai the happiest city in the world. I call on all government entities to boost efforts to improve team spirit and meet the aspirations of customers in line with the highest international standards and best practices," he added.
Sheikh Hamdan urged all government entities to use the lessons learned from the survey to improve customer happiness levels.
"The average Customer Happiness level achieved was 85.2%, Our goal is to reach 100%. A government led by His Highness Sheikh Mohammed bin Rashid Al Maktoum should demonstrate exceptional service and settle for nothing less than top rankings across all indicators," he said.
Dubai Electricity and Water Authority was ranked first in the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index with a score of 90.1%. The Roads and Transport Authority (89.3%) came second and Dubai Health Authority (88.6%) came third. The lowest-performing entities in the Index were Dubai Customs and Dubai Culture (81.8% each), Dubai Land Department (79.6%) and the Dubai Public Prosecution (77.8%).
In September 2019, H.H. Sheikh Hamdan bin Mohammed had said on his Twitter account that the results of the Customer Happiness Index and mystery shopper findings will be revealed with full transparency.
The Dubai Government Excellence Programme has been assessing customer satisfaction in government entities for more than 16 years.
The results of the 2019 Government of Dubai Customer Happiness and Mystery Shopper Index were based on a survey of 24,000 people.
Related Topics
Recent Stories
HEC reviews curricula for environmental sciences degree programme
ICC Asia looking forward to an action-packed Asia Cricket Week
Yuvraj Singh named ICC Men’s T20 World Cup 2024 Ambassador
Greece hands Olympic flame to 2024 Paris Games hosts
Two Kyiv hospitals evacuating over feared Russian strikes
World must act on neurotech revolution, say experts
Charles & Catherine's cancer diagnoses
Champions Alcaraz and Sabalenka through in Madrid Open
King Charles to resume some public duties during cancer treatment: palace
US defense chief announces $6 bn in security aid for Ukraine
Heavy rains cause damage to Spezand-Taftan railway track
Woman stabbed in Israel, attacker killed: police
More Stories From Middle East
-
UAE announces ‘Zero Bureaucracy Program’ to reduce bureaucracy
3 months ago -
COP28 President-Designate welcomes Transitional Committee agreement to operationalise Loss and Damag ..
6 months ago -
Global Media Congress 2023 to feature Co-Production Majlis as a new networking platform
6 months ago -
Young female athletes shine at Abu Dhabi World Youth Jiu-Jitsu Championship
6 months ago -
King of Jordan receives Abdullah bin Zayed and ministers participating in Arab coordination meeting
6 months ago -
Abdullah bin Zayed participates in coordination meeting of Arab foreign ministers, joint meeting wit ..
6 months ago
-
3rd annual conference of Emirates Society of Clinical Microbiology kicks off in Dubai
6 months ago -
SIBF 2023 hosts Nobel laureate to discuss emergence of ‘Afrofuturism’ in global discourse
6 months ago -
ALC announces winners of Kanz Al Jeel Award 2023
6 months ago -
SIBF turns spotlight on remarkable contributions of women
6 months ago -
Global assets in spot bitcoin ETFs hit $4.16 billion
6 months ago -
Rescuers struggle to find Nepal quake survivors as deaths reach 157
6 months ago