TRA Obtains 4 Certifications In Customer Happiness
Mohammad Ali (@ChaudhryMAli88) Published June 04, 2020 | 07:00 PM
DUBAI, (UrduPoint / Pakistan Point News / WAM - 04th Jun, 2020) The Customer Happiness Section at the Telecommunications Regulatory Authority, TRA, has obtained four certifications from the British Standards Institution (BSI), namely: ISO 10001 Customer Charter Management, ISO 10002 Customer Complaint Management, ISO 18295-1 Customer Contact Centers, and ISO 10003 Dispute Resolution.
This accolade comes after the Customer Happiness Section underwent internal and external audits, which included TRA’s efforts in customer service and happiness, following up the mechanism for dealing with incoming complaints, and the extent to which the Customer Happiness Charter is applied. It was also due to the role of the call center in responding to customer inquiries and following up cases, in order to achieve customer happiness and satisfaction with services provided, while dealing with consumer dispute resolution cases, and the extent to which the Consumer Protection Regulations document is aligned with services provided by service providers, and having such document periodically updated in the interest of the customer.
Commenting on this achievement, Miss Hana Al Marri, Manager Customer Happiness Section TRA, said, "TRA has given customer happiness top priority, as it is the ultimate goal of government action in accordance with the directives of the wise leadership. In this context, the TRA adopted best practices in the area of customer happiness, and trained its human cadres to provide best services. Consequently, the Customer Happiness Section obtained those certificates issued by the BSI as an addition to the outstanding record of the TRA in providing best services in realisation of its goals aligned with UAE Vision 2021."
TRA confirmed that its electronic and smart channels are open around the clock to receive customer complaints and inquiries and respond to them at the earliest. Its various channels, be it through the call centre or social media, have witnessed a significant increase in customer inquiries during the past period, where the relevant teams have redoubled their efforts to forward such inquiries to the concerned for response.
Related Topics
Recent Stories
Senate Chairman Syed Yousuf Raza Gillani condemns May 9 incident
Pakistan , Ireland to lock horns in first T20I match tomorrow
Wings of Faith: 2160 Pakistani Hujjaj reach the Prophet's city to embark on spir ..
PTI founder Imran Khan globally famous leader: Alvi
Perpetrators of May 9 incidents to be brought to justice: PM
Samina Rahmat Manal's poetry collection "Mohabbat Fatih-e-Alam" launched
CM Bugti for more funds for minorities, women, marginalized communities
No one will be allowed to disrespect Shuhada: COAS
May 9, catastrophic incidents were conspiracy to disrupt country’s development ..
Chairman Senate condemns May 9 incident
Uzbekistan's Foreign Minister meets Bilawal Bhutto
Punjab CM Maryam visits Jinnah House in connection with May 9
More Stories From Middle East
-
UAE announces ‘Zero Bureaucracy Program’ to reduce bureaucracy
3 months ago -
COP28 President-Designate welcomes Transitional Committee agreement to operationalise Loss and Damag ..
6 months ago -
Global Media Congress 2023 to feature Co-Production Majlis as a new networking platform
6 months ago -
Young female athletes shine at Abu Dhabi World Youth Jiu-Jitsu Championship
6 months ago -
King of Jordan receives Abdullah bin Zayed and ministers participating in Arab coordination meeting
6 months ago -
Abdullah bin Zayed participates in coordination meeting of Arab foreign ministers, joint meeting wit ..
6 months ago
-
3rd annual conference of Emirates Society of Clinical Microbiology kicks off in Dubai
6 months ago -
SIBF 2023 hosts Nobel laureate to discuss emergence of ‘Afrofuturism’ in global discourse
6 months ago -
ALC announces winners of Kanz Al Jeel Award 2023
6 months ago -
SIBF turns spotlight on remarkable contributions of women
6 months ago -
Global assets in spot bitcoin ETFs hit $4.16 billion
6 months ago -
Rescuers struggle to find Nepal quake survivors as deaths reach 157
6 months ago