Governor For 100 Per Cent Redressal Of Plaints On PM's Citizen Portal
Mohammad Ali (@ChaudhryMAli88) Published February 23, 2022 | 06:30 PM
LAHORE, (UrduPoint / Pakistan Point News - 23rd Feb, 2022 ) :Governor Punjab Chaudhry Muhammad Sarwar said more than 97 per cent of 32,109 complaints from Punjab regarding Federal departments had been resolved on the Prime Minister's Citizen Portal.
Chairing a meeting at the Governor's House here on Wednesday, he directed all federal departments to ensure 100 per cent redressal of the public complaints, adding that serving the masses was the sole responsibility of civil servants and political leadership.
The meeting was attended by the provincial heads of federal departments and regional officers to review redressal of public grievances regarding the Prime Minister's Citizen Portal. Principal Secretary to Governor Punjab Dr Rashid Mansoor, Special Secretary to Governor Punjab Omer Saeed, chief executives of Sui Gas, NADRA, WAPDA, Higher education Department, Accountant General, Benazir Income Support, Overseas Pakistanis Foundation, State Life Insurance Corporation and provincial heads of 26 federal departments attended the meeting.
The governor was briefed that during the last three months, a total of 32,109 complaints were received from Punjab regarding federal departments, out of which 31,565 complaints had been settled while 544 complaints are delayed because of various judicial matters and other reasons.
The governor also appreciated the initiative of NADRA Regional Head Office to set up a state-of- the-art facilitation center in Lahore for issuance of inheritance/succession certificate and gave strict instructions to all departments to ensure timely action for resolving public grievances.
Chaudhry Sarwar said problems faced in over-billing and installation of electricity meters of people should be rectified immediately. He said no obstacle would be tolerated in providing relief to people. It was a responsibility of all government agencies to facilitate people instead of creating problems for them.
Governor Sarwar said:" The Prime Minister's Portal is a historic programme for redressal of complaints of people,adding that:" We are bringing transparency and merit in the institutions and for the first time in history the institutions are being cleansed of political interference."The governor expressed satisfaction over the performance of the departments with regard to theCitizen Portal and commended the departments and officers who had shown good performance.
Related Topics
Recent Stories
ICC Womens T20 World Cup Qualifier, Match 2: Ireland Women open with Comfortable ..
Robinson, bowlers help New Zealand go 2-1 up against Pakistan
Shahzeb Chachar to hold khuli kachehri on April 26
Heatwave amid Israel's aggression in Gaza brings new misery, disease risk
Tourism must change, mayor says as Venice launches entry fee
Court adjourns Judicial Complex attack case till May 17
Nasreen Noori’s book ‘Popatan Jahra Khwab’ launched
Wafaqi Mohtasib inspection team visits Excise and taxation office
AJLAC announces 5th Conference titled ‘People’s Mandate: Safeguarding Civil ..
Pak-US officials engage to enhance trade, investment ties
IBCC to promote educational excellence, expand regional presence
Pakistani 'Blue Helmets' serving UN Peacekeeping Mission in DR Congo set to leav ..
More Stories From Pakistan
-
Naval Chief participates in 19th Western Pacific Naval Symposium in China
6 hours ago -
Int'l symposium addresses capacity building for safe, environmentally sound ship recycling in Pakist ..
6 hours ago -
Shahzeb Chachar to hold khuli kachehri on April 26
7 hours ago -
Court adjourns Judicial Complex attack case till May 17
7 hours ago -
Nasreen Noori’s book ‘Popatan Jahra Khwab’ launched
7 hours ago -
Wafaqi Mohtasib inspection team visits Excise and taxation office
7 hours ago
-
AJLAC announces 5th Conference titled ‘People’s Mandate: Safeguarding Civil Rights in South Asia ..
7 hours ago -
IBCC to promote educational excellence, expand regional presence
7 hours ago -
Pakistan embassy organizes scholarship award ceremony in Kathmandu
7 hours ago -
SC to hear case pertaining IHC judges' letter on April 30
7 hours ago -
SC orders removal of barriers outside buildings in Karachi
7 hours ago -
PFA launches crackdown, impose fine for selling expired drinks, food items
7 hours ago