- Home
- Pakistan
- News
- PTCL implements robotic process automation for Digital Transformation of customer care operations
PTCL Implements Robotic Process Automation For Digital Transformation Of Customer Care Operations
Fahad Shabbir (@FahadShabbir) Published July 26, 2023 | 07:03 PM
Pakistan Telecommunication Company Limited (PTCL), the leading ICT services provider in Pakistan, has announced the implementation of Robotic Process Automation (RPA) in its Customer Care operations as a vital part of its digital transformation strategy
ISLAMABAD, (UrduPoint / Pakistan Point News - 26th Jul, 2023 ):Pakistan Telecommunication Company Limited (PTCL), the leading ICT services provider in Pakistan, has announced the implementation of Robotic Process Automation (RPA) in its Customer Care operations as a vital part of its digital transformation strategy.
The aim is to improve overall customer experience across all touch points. The initiative will help PTCL firmly align with the highest global standards in digitalization and automation, reinforcing its position as the industry leader, said a news release issued here Wednesday.
Commenting on the initiative, Ahmad Kamal, Group Chief Customer Care Officer at PTCL and Ufone 4G, said, "We are delighted to announce the implementation of Robotic Process Automation (RPA), a significant milestone in our ongoing efforts to enhance the customer journey.
This cutting-edge technology empowers us to deliver the best customer experience by automating a wide range of activities, including data transfers, customer profile updates, data entry, inventory management, and even complex tasks, all with a remarkable accuracy rate of 100 percent. The latest initiative positions us to enhance our capacity and efficiency, ultimately delivering an unparalleled experience to our customers."The implementation of RPA is a clear testament to PTCL's unwavering commitment to make digital innovations and contributing to Digital Pakistan by delivering an unparalleled user experience to its valued customers
Recent Stories
Mahira Khan delights at Arijit Singh’s concert in Dubai
Dubai Customs Celebrates World Intellectual Property Day, Honors Schools and Uni ..
Vivo Reveals Durefishan Saleem as Brand Ambassador for its Upcoming Y100 Smartph ..
FIA investigates alleged irregularities in tickets’ sale for PSL, int’l matc ..
IMF approves $1.1b final tranche for Pakistan
Naseem Shah among others who registers for LPL 2024
NAB withdraws LNG reference against Shahid Khaqan Abbasi
Mohsin Naqvi to visit Karachi today
Currency Rate In Pakistan - Dollar, Euro, Pound, Riyal Rates On 30 April 2024
Today Gold Rate in Pakistan 30 April 2024
Wembanyama in France: NBA Spurs to play Pacers in Paris in January
Russian missile kills two in Ukraine's Odesa: governor
More Stories From Pakistan
-
DPO holds meeting
7 minutes ago -
Couple suffered burns
7 minutes ago -
Pakistan, Qatar agree to further solidify parliamentary relations
7 minutes ago -
Prize distribution ceremony held at PHA
7 minutes ago -
FDA for action against defaulters
17 minutes ago -
ACT alliance demands full implementation of track, trace system amid fiscal failures
17 minutes ago
-
AIOU extends admission date of BA,ADP programs:
27 minutes ago -
Minor girl hospitalized after stray dog attack
27 minutes ago -
Seminar held
27 minutes ago -
Cop on security of polio team shot dead in Bajaur
37 minutes ago -
DC chairs meeting regarding elimination of encroachment
37 minutes ago -
Anti-Polio drive in full swing
37 minutes ago